Customer Relationship Management
Our Consulting brings in enhanced customer service besides increasing sales and customer loyalty.
Our CRM Consulting Experience
We bring in a holistic approach in our CRM consulting leveraging sales process, customer-centric services, Operations etc..to bring in improved business outcomes. Our processes help businesses mitigate risks and setting priorities across Sales, Marketing & Customer support bringing in Operational efficiency, Customer Satisfaction and Profitability
We help evaluate, select, implement, support and optimize the required CRM tools & processes to meet your business requirements.We bring in technology as a means to increase functionality and process efficiency to improve the speed, accuracy, and customer experience.
Customer Insights
Our business processes provides insights with outcome measures such as revenue and profitability built around customer satisfaction. We foster customer satisfying behaviors and implement customer-centric activities generating business value leveraged by marketing efforts and empowering sales to convert leads
Customer Segmentation
Our Customer segmentation strategy involves analyzing and building a customer-oriented strategy focusing on nurturing customer loyalty, thereby gaining market share, profitability and business growth. Our solution models help develop customers across all communication and sales channels
Customer Acquisition
Our customer-centric processes and unique experiences in customer life-cycles help in offering innovative ideas & concepts leading to detailed planning, implementation and technical operations aimed at successful acquisition of new customers and strengthen relationship with existing customers
Why should you consider us ?
Our processes allow businesses to communicate with an objective to engage customers and build great relationships and improve customer loyalty.We track and measure the performance such as marketing campaigns and conduct customer analysis to enhance support.
Our automation processes would bring in improvements in tracking customer accounts, coordination between sales & marketing etc..besides managing growth through forecasting models with improved sales projections.
CRM ADVISORY
- Growth Strategy
- Evaluation & Readiness
- Discovery Phase
- Software Evaluation
- Adoption & Support
CRM STRATEGY
- Business Assessments
- Process Alignment
- Customer Retention
- Customer Experience
- Increase profitably
CRM IMPLEMENTATION
- Cloud Implementation Services
- Upgrades & Performance Optimization
- Migration Services
- Custom Development and Testing
- Change Management
CRM SERVICES
- Flexible, end-to-end support services
- Improve user experience
- End User Support
- Remote hybrid support
- Performance Management
CRM INTEGRATION
- Integration across Finance, HR, Sales/Marketing
- Integration with ERP, BI etc..
- Mobile & Server Deployment
- Project Management
- Process Automation & Optimization
